Quality charter
Monarch Travel's commitments to service excellence
For more than 35 years, MONARCH TRAVEL has placed customer satisfaction at the heart of its business. Accredited by the Moroccan National Tourism Office (license no. 30/97) and IATA-certified (54209971), we commit daily to the following principles.
Personalised, expert advice
Every request is handled by a dedicated travel advisor, trained to understand your needs and guide you to the most suitable offer, whether for a flight ticket, a stay, a tour or a tailor-made trip. Our agents commit to responding to any quote request within 24 business hours.
A rigorous selection of our partners
Airlines, hotels, carriers and local ground handlers are selected according to strict criteria of reliability, safety and service quality. We favour trusted partners, regularly assessed based on our clients' feedback.
Full transparency on prices and services
The details of each offer clearly state what is included and what is not. No hidden fees: the price confirmed by our agents before payment is the final price of your booking, excluding any options added at your request.
Support before, during and after your trip
Our teams remain reachable by phone, email and WhatsApp throughout your file: from the quote request to your return, including document verification and assistance in case of the unexpected.
Active listening and continuous improvement
We systematically gather feedback from our clients after each trip. This feedback feeds into the assessment of our partners and the continuous improvement of our processes, in a spirit of ongoing progress.
Respect for your data and privacy
Your personal information is handled with the strictest confidentiality, in accordance with our privacy policy and Moroccan law 09-08 on the protection of personal data.
Last updated: January 12, 2026