Privacy policy

How and where does this policy apply?

This privacy policy applies to our travel booking website monarchtravel.ma and our newsletter subscriptions. It does not apply to third-party websites, including those mentioned on our site.

What data do we collect about you?

When you use our site, and with your prior consent, we may collect data you provide through our forms or directly to our agents during a consultation or booking:

• Your name, first name and title
• Your postal and email addresses
• Your landline and mobile phone numbers
• Your date of birth
• Information appearing on your identity documents
• Your various correspondence
• Your CV if applying for a position at our agency

This information reaches us through our website (form, newsletter sign-up), our social media pages, email, mail, phone, or following an appointment at our agency, and is mainly related to your quote and booking requests. MONARCH TRAVEL limits itself to what is strictly necessary for booking and communication purposes.

Does our site collect your IP address or cookies?

Our website may collect your IP address and browser type for statistical purposes. We may also use cookies, without accessing any of your personal data through them. You can disable this feature in your usual browser.

How do we use your personal data?

Your email or mobile number are mainly used to send our newsletters and adverts (after you have voluntarily signed up), to collect your feedback on a product you have used, or to improve the consumer experience on our site. We never share your personal data with third parties, except with partners involved in providing the service you requested, with your consent:

• MONARCH TRAVEL staff duly authorised to process your requests
• Transport companies (air, sea, land)
• Insurance companies
• Our local offices and representatives abroad
• Hotels and other accommodation providers
• Consulates or visa centres mandated by consulates

These providers are only authorised to use this data within the scope of the services to be provided. MONARCH TRAVEL never sells this information to third parties. With your consent, we may send you information about our services by email or social media (travel offers, news, visa regulations, invitations...); you may object at any time to the use of your data for commercial purposes.

Do you have access to your personal data?

You may contact us by email or mail to find out what personal data concerning you we hold, at +212 5 22 47 00 70. You may modify it or ask us to delete it from our active files at any time, subject to a legitimate reason for MONARCH TRAVEL to retain it.

How long is your data kept?

Your data is kept for the strict period necessary to process your file, then destroyed by us. If you have agreed to receive our offers and adverts, your details remain active in our database until you request their deletion.

How is your personal data stored?

Your personal data is securely stored on our database and that of our emailing software. Our systems are equipped with the necessary security measures to ensure maximum protection of our customer databases.

Need more information?

For any information request, feel free to contact us by phone at +212 5 22 47 00 70 or via our contact page.